FAQs


Products

 

1. Is it real snake skin? Yes - we only use real skins for our products.

2. What is your policy for returns? Our policy on returns can be found in our Terms & Conditions section

3. Are any items non-refundable? Yes, orders for bespoke and customised items. Full details of this can be found in our Terms & Conditions section

4.How long does it take to receive a standard luxury collection made-to-order handbag? Made-to-order handbags take 4-6 weeks.

5. How long does it take to receive a customised or bespoke handbag? Customised made-to-order handbags usually take 6-8 weeks. On average bespoke handbags can take longer to produce and deliver, it depends on the specific order we receive. We will always advise of the likely timelines before we process your bespoke order and take payment.

6. How will I receive my bag? We only use reputable couriers that enable items to be tracked and all items have to be signed for. Full details of this can be found in our Terms & Conditions section

7. I would like to be an Eda London stockist. What should I do? Many thanks for your interest! Please get in touch via our Contact page with details of your retail operation (where you are located, what type of products you currently sell, etc) and we can supply you details of how to become a stockist.

8. What are your delivery times? This depends on what item has been ordered. Made-to-order luxury collection items can be delivered within 4-6 weeks. Customised or bespoke items will take longer. Full details of this can be found in our Terms & Conditions section